General Terms & Conditions

1. Accounts

• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must notify us immediately of any unauthorized use or security incident.
• We may suspend or terminate your access if you violate these Terms or misuse the Service.

2. Acceptable use

You agree not to:

• upload or share unlawful, harmful, or infringing content;
• attempt to disrupt, probe, or bypass the Service or its infrastructure;
• access or attempt to access data belonging to other users without authorization;
• use the Service to scan, monitor or access any network, system or device that you do not own or are not explicitly authorised to scan.

3. Agents & network scanning

The Service optionally provides agents that you download and run on your own infrastructure to discover hosts on your networks. You are solely responsible for:

• deploying agents only on networks and devices that you own or are explicitly authorised to scan; and
• assessing whether active discovery is appropriate for your environment before running it.

Active discovery and SNMP polling generate network traffic and queries. In rare cases this may affect devices with limited resources (such as older network equipment, IoT or OT/ICS devices), which may become temporarily unresponsive, crash, need to be restarted, or — for industrial control systems — experience interruption of running processes. To the maximum extent permitted by law, we are not liable for any effect of agent scanning on your devices, networks or operations — including performance degradation, temporary loss of connectivity, device crashes, the need to restart affected devices, or interruption of industrial processes. We recommend testing on non-critical segments first and excluding sensitive devices from scans (the Service provides exclusion settings for this purpose).

4. Subscriptions, billing & right of withdrawal

• The Service is offered on three plan tiers: Freemium (free forever), Standard (monthly or yearly billing), and Enterprise (yearly billing, available in 15, 50, 100, or unlimited network tiers).
• Standard and Enterprise plans require an active paid subscription managed through Polar (our merchant of record).
• All displayed prices are inclusive of VAT/tax. The tax breakdown is shown separately at checkout.
• Standard subscriptions renew automatically (monthly or yearly) unless cancelled before the renewal date.
• Enterprise subscriptions are billed yearly. To change or upgrade an Enterprise plan, contact sales@subavengers.com.
• Free (Freemium) accounts remain available for lifetime use with up to 50 IP addresses and 5 subnets.
• Consumers & right of withdrawal: if you are a consumer under the Belgian Code of Economic Law, you normally have a 14-day right of withdrawal for distance contracts. Because the Service is a digital service that starts immediately, by subscribing you expressly request that performance begins during the withdrawal period and you acknowledge that you lose your right of withdrawal once the Service has been fully performed, to the extent permitted by law.

5. Data protection & privacy

• We process personal data in accordance with our Privacy Policy.
• You are responsible for ensuring that any data you input is accurate and that you have a lawful basis to process it. You must not store special categories of personal data (Art. 9 GDPR) in the Service.
• Where SubAvengers acts as a data processor on your behalf, our Data Processing Agreement (DPA) forms an integral part of these Terms and is accepted when you accept these Terms. Enterprise customers may request a countersigned copy via privacy@subavengers.com.

6. Intellectual property

• All content, software, and branding in the Service are owned by Cyberheroes VOF or its licensors.
• You receive a limited, non-exclusive, non-transferable right to use the Service for lawful purposes.
• You retain all rights in the data you enter; you grant us the limited right to process it to provide the Service.

7. Availability & modifications

• We strive for high availability but do not guarantee uninterrupted operation. The Service depends on third-party providers (see our Sub-processors).
• We may modify, suspend, or discontinue parts of the Service with reasonable notice where practical.
• Updates to these Terms may be made from time to time; we will communicate material changes, and continued use after they take effect implies acceptance.

8. Warranty disclaimer

To the extent permitted by law, the Service is provided “as is” and “as available,” without express or implied warranties, including merchantability, fitness for a particular purpose, or non-infringement. This does not affect any mandatory statutory warranties that apply to you as a consumer.

9. Liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, consequential or punitive damages, or for loss of profits, data, goodwill or business opportunities arising from your use of the Service;
• our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid to us for the Service in the 12 months preceding the event giving rise to the claim (or EUR 100 if you are on a free plan).

Nothing in these Terms excludes or limits our liability for fraud, wilful misconduct (dol) or gross negligence (faute lourde/zware fout), for death or personal injury caused by our negligence, or for any liability that cannot lawfully be excluded or limited — including under Belgian consumer protection law.

10. Force majeure

Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including outages of third-party infrastructure or sub-processors, internet or power failures, cyber-attacks, strikes, or acts of government.

11. Termination

• You may delete your account at any time via the in-app feature, and export your data beforehand via Settings → Download my data.
• In case of non-payment, your account will automatically revert to the free tier.
• We may deactivate or terminate accounts for misuse, legal violations, or security concerns.

12. Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy, Cookie Policy and DPA, constitute the entire agreement between you and us regarding the Service.
• Severability: if any provision is held invalid, the remaining provisions stay in effect and the invalid provision is replaced by a valid one closest to its intent.
• No waiver: failure to enforce a provision is not a waiver of it.
• Assignment: we may assign these Terms in connection with a merger, acquisition or transfer of assets; you may not assign them without our prior written consent.
• Notices: we communicate with you by email or through the Service.
• Language: the English version of these Terms prevails; a Dutch or French version may be provided on request.